FAQs

We roast in small batches Monday thru Friday!

We roast and ship fast. Your order will ship by the next business day. Orders placed on weekends will almost always ship Monday—except some Sunday orders during holidays may ship Tuesday.

We'll keep you in the loop! You’ll receive email or text notifications after you confirm your order, once it’s fulfilled with your tracking number, when it's out for delivery, and when it's delivered.

You can do that—we'd love to see you! Select "Roastery Pick Up" at checkout. You’ll get an email after you order and another when it’s ready, usually the next business day. Orders after 12pm Friday are ready Tuesday.

Please wait for your "order ready" email before arriving. We roast and fulfill in the order received, and early pickups disrupt our craft.

Pick Up Hours: Tues–Thurs (10am–4:30pm), Fridays (10am–2pm). No same-day pickups, please.

You can easily create your subscription including any coffees*, any frequency, and any sizes.
*Note: Limited release microlots are not available for subscription.

Subscription orders receive a recurring 10% automatic discount.

You may have created a subscription without actually creating a Magnolia customer account. That’s because we don’t require one to place orders. But if you didn’t create one when subscribing, you’ll need to do it now using the same email to manage your subscription.

Go to the “Shop” tab and click “My Account” on desktop or the person icon on mobile. Click “Create Account.”
If you forget your password, click “Forgot Password” to receive a reset link.

Easy! Make sure you've created a Magnolia customer account using the same email or phone number tied to your subscription.

Then:

• Go to the “Shop” tab and log in
• Change your coffees, sizes, frequency
• Pause your subscription for any interval
• Cancel your subscription anytime—though we hope you don’t!

Reach out if you want to talk with a roaster about your subscription or try something new.

Log in to your account from the “Shop” tab. Click “Manage Subscription,” then find your current subscription.
Under “Order frequency,” select “Change frequency” and choose a new interval.

We use Bold Subscriptions to manage subscriptions. Here’s how:

1. Log into your Magnolia account
2. Click “Manage Subscription” from the Shop tab
3. Select the subscription you want to change
4. To skip an upcoming order, click “Manage Upcoming Orders” and choose “Skip”
5. To pause your subscription, click “Pause” and choose a resume date
6. To resume, return to this page and click “Resume Subscription”

You’ll always have full control over when and how often your coffee arrives.

Log in to your Magnolia account, then:

1. Click "Manage Subscription"
2. Click “View Details” on your subscription
3. Select “Address and Shipping Info”
4. Edit your Shipping Method, Shipping Address, or Billing Address
5. Click “Save Changes”

Future recurring orders will automatically use the new information.

We no longer subscribe to third-party organic certifications, and most of our smallholder producers don’t either. We buy based on quality and relationships—many of these farms practice sustainable farming without the added costs of certification.

We believe in ethically sourced, direct-relationship coffees. We often pay 3–4x more than Fair Trade minimums to ensure sustainability and quality—without the overhead of certification systems.

Keep your coffee in an airtight bag or container at room temperature. Our 12oz retail bags have a zip seal and one-way valve. Best enjoyed within 30 days of opening.

For 2lb and 5lb bags, roll and clamp tightly. For optimal freshness, transfer to a sealed container after opening.

Start with a 1:16 coffee-to-water ratio for most methods, and 1:2 for espresso.
Check out our Recipes tab or message us for custom tips!

Coffee Review is the gold standard for blind specialty coffee reviews, using SCA protocols. They use a 100-point scale—92+ is excellent, and we’re proud of our many high-scoring coffees and being named a Top 20 Coffee of the Year three years in a row.

We recommend our Dreamlands Blend! It’s a medium-dark roast that won't clog your machine, with a rich, smooth cup featuring notes of dark chocolate, caramel, and aromatic wood. Loved by café partners using similar equipment.